It All Begins With Our
Mission and Purpose
GC Services’ mission is to employ our decades of experience in the BPO industry to create tailor-made solutions for each client. We strive to be the unparalleled leader in performance, compliance, and client service.
Our History
GC Services opened its doors for business in October 1957 in Houston, Texas, as a small, one-room business process outsourcing (BPO) agency with one client and one employee providing third party accounts receivable management services. It was during these formative years that we pioneered the use of automated systems that maximize the efficiency, productivity and cost-effectiveness of the accounts receivable management process. Through a dedicated approach to providing quality service and excellent results, the company soon moved into the front of the BPO industry.
As our clients’ needs changed, we expanded in the 1980s to offering first party accounts receivable collection services. Soon after, we expanded our service offerings again by creating a separate teleservices division that could meet a full range of customer care needs. Today, GC Services is one of the largest privately owned business process outsourcing providers with 8,500 employees and 30 call centers located in the United States and in Manila.
We invest in our agents’ development and training from day one, which explains why our largest applicant flow is derived from employee referrals. Applicants come for a job, and stay for a career, which is why over 90 percent of our management staff has been promoted from within. GC Services is committed to nurturing a culture where our employees are happy being at work, enjoy the work they are performing, and feel they are growing both professionally and personally. Happy employees mean happy customers and happy clients!
GC Services is a build-to-suit provider, and we handle a multitude of inbound and outbound tasks across many industries. Our approach is tailored from the day a client signs up for service and our flexible solutions meet clients’ immediate needs and beyond. We offer a full scope of solution offerings, including 24x7x365 programs, multi-channel and multi-lingual customer service programs (e.g. voice, email, chat, social media and more) from 30 geo-diverse locations.