Leadership

Executive Team

The management tenure of our senior leadership team is unmatched within our industry. Many of them began their careers with GC Services on the phones with our clients’ customers, and they now possess two to three decades of contact center experience. They know that our client relationships are our most valuable asset and dedicate themselves to ensuring our clients are absolutely satisfied.


Frank A. Taylor, Chief Executive Officer and President

Mr. Taylor is responsible for all aspects of company operations and marketing, including strategic planning, financial performance, project implementation, operations performance, and client relations. A results-oriented executive with broad experience in marketing, operations and corporate management, Mr. Taylor began his career with GC Services over 30 years ago. Under Mr. Taylor’s leadership, GC Services has grown from several hundred employees to over 8,500 collection and call center professionals located in National Service Centers across the United States and in Manila, the Philippines.


Mark A. Schordock, Chief Operations Officer

Mr. Schordock maintains executive oversight for all operating divisions of the company. In this role, he supports the operation and oversight of the personnel in these divisions, as well as the execution of our contact center programs. He has over 31 years of experience in the accounts receivable and call center industry.


Michael D. Jones, Chief Financial Officer and Chief Administration Officer

Mr. Jones is a CPA and has over 30 years of experience in financial and operational matters. As Chief Financial Officer and Chief Administration Officer, Mr. Jones is responsible for strategic financial planning and risk management, financial reporting and compliance, process improvement, project implementation, and change facilitation.


Gary L. Hopkins, Executive Vice President – Student Loan Operations Division

Mr. Hopkins sets goals for his division’s overall operational and administrative responsibilities, and provides executive-level leadership in the management of GC Services’ approach for handling defaulted student loan portfolios. Mr. Hopkins has over 20 years of industry experience and is a FY2005 recipient of the Presidential Rank Award for Meritorious Executives.


Linda M. Spellicy, Senior Vice President, Treasury

Ms. Spellicy has over 33 years of experience in the call center and collection industry, where she has held various managerial responsibilities within GC Services’ treasury and finance departments. She has successfully assisted in implementing automated solutions to ensure the delivery of quality products. Her day-to-day responsibilities include the daily operation of cash management, payment processing, invoice processing, accounts receivable, and general ledger reconciliations.


Craig M. Cappelle, Senior Vice President, IT Applications

Mr. Cappelle is an experienced executive responsible for managing GC Services’ information technology application and database development and support areas. His areas of expertise include strategic planning, new product development, operational re-engineering, and system analysis. Mr. Cappelle has been with GC Services for 21 years and was instrumental in the development of our current client/server systems. He has more than 31 years’ cumulative experience in developing and supporting collections systems.


Marcel Montferrand, Senior Vice President, IT Infrastructure

Mr. Montferrand has over 30 years of experience in IT Management. He is a results-driven executive with a demonstrated track record for restructuring low-performing areas, upgrading operational efficiencies, and increasing productivity. Mr. Montferrand leads the voice, data, and network infrastructure design and support organizations, integrating them in a single, centralized team that drives both innovation and compliance across GC Services’ international infrastructure.


Scott M. Cole, Senior Vice President, Sales and Marketing

Mr. Cole is responsible for all facets of business development and marketing initiatives for all service offerings. His key skills include business strategy and industry analysis, and the development of collection programs designed to maximize recoveries in all sectors. Mr. Cole has over 31 years of experience in the credit and collections industry.


Brad C. Batig, Chief Compliance Officer/General Counsel

Mr. Batig is responsible for all aspects of the Company’s legal and regulatory compliance with laws and regulations applicable to the Company’s business operations, investigating and responding to consumer complaints, and overseeing and managing the Company’s legal matters and lawsuits. He coordinates legal, compliance and regulatory matters, project implementation, and various administrative tasks.


Jean Watson, Senior Vice President, Human Resources

Ms. Watson oversees the overall management of the human resources area, including training, recruiting, ensuring government compliance, maintaining a diverse workforce to ensure equality, handling employee relations issues, benefit and payroll administration. She has over 30 years of experience in the human resources and training environments. Ms. Watson has successfully implemented recruiting and training strategies to ensure effective staffing and training for all levels of employees, and has been instrumental in the design and development of both GC Services and client-specific training material.