Industries Served

As one of the call center and collection industry’s leading providers, GC Services is well equipped to offer a wide array of customer care solutions and accounts receivable management solutions to both public and private sector organizations. When GC Services first opened its doors in 1957, we were just one of a few small firms helping companies manage their accounts receivable.  In the over six decades since, our continued commitment to our vision to be the unparalleled leader in quality performance and client service has led to our continual and steady growth.

Today, GC Services is one of the largest business processes outsourcing providers with nearly 8,500 employees in over 30 call center locations in the United States and the Philippines.  Our partnerships include members from numerous industries including the automotive, banking/financial, retail, telecommunications, utility, student loans, and various governmental sectors.  Such diverse experience allows us to deliver best-in-class solutions to our clients with highly skilled management and staff.

Automotive

Our auto finance contact center agents handle general account inquiries and other requests, such as payoff quotes, refunds, promotion inquiries, state-to-state transfers, and end-of-term lease questions. Our tailored auto deficiency solutions include collateral locate, skiptracing, retail deficiency collections, custom notification (letter notification programs), performance-based pricing, and contract and insurance verification.

Banking/Financial

Our banking/financial services customer care agents address customer concerns such as balance inquiries, check ordering, loan applications, and updating account information. Our collection agents collect for various placement levels for secured and unsecured auto loans, credit cards, property, commercial, lines of credit, personal loans, first and second mortgages, home equity loans, and more.

Government

Since 1982, GC Services has performed collection services on behalf of many state governments and entities, federal agencies, and several municipal governments. We manage many collection contracts, including all types of taxes, student loans, court fines, municipal debts, a multitude of state governmental debts, and commercial delinquencies of all types. We possess experience in commercial and public sector collection techniques, effective hiring and training of quality employees, and comprehensive understanding of the specialized needs of the state debt and revenue collection environment.

Retail

GC Services handles customer care calls for retail clients in a variety of business lines. Our customer care handling is comprehensive, and includes assisting customers with order processing, product questions, shipping inquiries, damaged merchandise claims, product returns, and much more.

Student Loans

GC Services has a long-standing track record of success with the student loan industry. We provide our clients an array of services to assist in student loan repayment, including loan rehabilitation, loan consolidation, administrative wage garnishment, administrative resolutions, and associated customer service. With our focus on compliance, we deliver results for clients while assisting borrowers in removing their accounts from default. GC Services is committed to the student loan industry, and dedicates our resources in support of that commitment through our dedicated student loan operating division.

Utilities

GC Services provides comprehensive outsourcing solutions for a number of the nation’s largest utility and energy companies. Our customer care agents answer customer account inquiries, and help customers with other issues such as enrollments, service orders, transfer of service, billing issues, payment arrangements, outages, disconnects and reconnects, winter guideline rules, and account escalations.

Telecommunications

GC Services has provided customer care and collection services for the telecommunications industry for over two decades. We provide a broad range of services, such as monitoring traffic on the client’s network to combat fraud, assisting victims of identity theft, disputes and claim resolution, refunds, transfer of credit balances, and more.

Tolls/Parking/Traffic

GC Services is experienced in collecting driver’s license suspension fees, parking violations, traffic cases, toll violations and past-due customer tag accounts. Our collection efforts include letters, call campaigns, and skip tracing to support the collection of additional revenue.

Many Others

As a build-to-suit outsourcer, GC Services possesses both the qualifications and the experience to craft a BPO solution to meet your needs. We offer customized, flexible solutions for projects requiring as few as 15 FTE for the entire lifecycle of the customer relationship.