History

History

When GC Services opened for business as a collection agency dedicated to collecting for the oil and gas industry, we were just one of a few small businesses providing account receivables management services. After a few years, to respond to our clients’ various business needs and continue our commitment to be the unparalleled leader in quality performance, compliance and client service, GC Services expanded its business lines to include not only traditional accounts receivable, but also first party/early out receivables management and a wide array of customer care and call center solutions. Our continued commitment to providing the highest level of quality service has led to GC Services’ unprecedented growth, stability, and position as a leading provider of contact center solutions. GC Services is dedicated to a project management approach for each and every program, as we understand that no two programs are the same.

Today, GC Services is one of the largest business process outsourcing providers in the U.S., with approximately 8,500 employees and over 30 call center sites. We provide various contact center solutions, including:

Customer Care Service Solutions

  • Inbound/outbound customer care
  • Inbound order entry and order status tracking
  • Inbound sales and upselling
  • Credit verifications and customer activations
  • Service reconnections and disconnections
  • Account saves and retention (winback)
  • Third party quality monitoring and agent scoring
  • Third party sales verification
  • Welcome calls
  • Back office functions
  • Email
  • Chat

Accounts Receivable Solutions

  • Outbound collections (First and Third Party)
  • Inbound collections (First and Third Party)
  • Early-out collections and cure programs
  • Specialized skiptracing projects
  • High toll monitoring and fraud control
  • Payment arrangement monitoring
  • Collateral locate programs