Monthly archive for August 2018

How to Keep ‘Em Once You’ve Got ‘Em — Reducing Attrition From the Get-Go

How to Keep ‘Em Once You’ve Got ‘Em — Reducing Attrition From the Get-Go

SUMMARY Attrition can eat into a call center’s profits What combination of personality traits makes the ideal call center agent? What are ways to ensure a good job fit? This white paper will answer these questions, showing how crafting a skill and behavioral model can decrease attrition

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