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YEARS’ EXPERIENCE

OFFICES IN THE UNITED STATES

YEARS OF LONGEST CLIENT TENURE

AVERAGE YEARS OF CLIENT TENURE

Who We Are

GC Services provides award-winning customer care and account receivables management services to some of the most respected companies nationwide, including many Fortune 500 companies. Our clients come from a wide array of industries, which allows us to deliver best-in-class solutions. As a build-to-suit outsourcer, we customize each of our programs to our clients’ specific needs. Our solutions are designed to protect your brand and enhance your bottom line. We offer the best of both worlds: the personalized attention of a boutique agency and the financial stability of a large company. We look forward to partnering with you.

What We Offer

Customer Care

We provide a full range of specialized multi-channel customer care programs, including payment and billing inquiries, customer onboarding, order entry, order tracking, executive escalations, credit verification, fraud control, damage claims, back office, and more.

Delinquent Account Receivables Management

Working as an extension of our clients’ operations and typically in the client’s name, our first party collection services include early stage collection, cure programs, and pre-charge-off programs.

Defaulted Account Receivables Management

We offer third party collections and skiptracing, providing a compliant, customized approach to every program, with highly trained agents and tenured management. SOC 2 certified.

Industries Served

We are one of the nation’s largest business processes outsourcing providers with nearly 8,500 employees in over 30 call center locations in the United States and the Philippines. GC Services offers a wide array of customer care solutions and accounts receivable management solutions to both public and private sector organizations. Our partnerships include members from numerous industries including:

  • Automotive
  • Banking/Financial
  • Government
  • Retail
  • Shipping & Transportation
  • Student Loans
  • Technology
  • Telecommunications
  • Tolls/Parking/Traffic
  • Utilities
  • Many Others

As a build-to-suit outsourcer, GC Services possesses both the qualifications and the experience to craft a BPO solution to meet your needs. We offer customized, flexible solutions for projects for the entire life-cycle of the customer relationship.

Recognition

Whitepapers