Customer Care Services

Customer Care Services

Our commitment to providing the highest quality service to our clients makes us what we are today – the premier provider of strategic customer care solutions. In fact, Customer magazine has recognized GC Services as a top provider of both inbound and outbound customer care management services for over a decade.

Keys to our growth and continued profitability remain as they have been since our inception in 1957 – a progressive and resourceful corporate culture coupled with flexibility and creativity in meeting our clients’ new and unique challenges. Today, a majority of our nearly 8,500 employees provide a variety of call center services, including:

  • Customer Care Call Handling
  • Sales Order Entry Taking and Tracking
  • New Application Processing and Credit Approval Processing
  • Error Processing
  • Retention, Saves, and Winbacks
  • Third Party Sales Verification Services
  • Email Services
  • Chat Services
  • Executive Escalation
  • Quality Monitoring
  • Back Office Processing